Technical Support Analyst delivering pre and post implementation support in software for HR solutions. Engaging with clients to troubleshoot and resolve technical issues effectively.
About the role
- Technical Support Specialist II providing customer support for Safe Software’s FME Form. Collaborating with customers to resolve technical issues and enhance product experience.
Responsibilities
- Provide top-notch support and technical expertise for customers utilizing FME Form
- Correspond directly with customers to provide technical guidance for product support requests
- Create product improvement requests and report deficiencies based on user experience insights
- Collaborate with team members to author knowledge base articles and tutorials
- Deliver live webinars and training sessions
- Act as the voice of the customer for product development projects
Requirements
- Experience working with a broad range of data formats (e.g. GIS, CAD, databases, raster, JSON, XML, REST APIs/web/cloud services, or Microsoft or Azure services for enterprise)
- Knowledge of common data challenges, such as schema management, validation, and filtering
- Experience with ETL processes, and/or developing data integration workflows
- Proven ability to collaborate effectively to resolve advanced technical issues with empathy and professionalism
- Strong interpersonal skills to communicate complex technical concepts to diverse audiences
- Ability to work independently and within a team
- Resourceful, proactive, and committed to continuous learning
- Nice to Have: Previous experience working in technical support or technology consulting, using FME Form/FME Flow, familiarity with AI technologies, web services, web applications, APIs, working with databases, Python or SQL, writing or presenting technical content, coaching team members through complex tasks
Benefits
- Offers Bonus
- On-Call Duties with Stipend
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