Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
About the role
- Technical Support Specialist II providing customer support for Safe Software’s FME Form. Collaborating with customers to resolve technical issues and enhance product experience.
Responsibilities
- Provide top-notch support and technical expertise for customers utilizing FME Form
- Correspond directly with customers to provide technical guidance for product support requests
- Create product improvement requests and report deficiencies based on user experience insights
- Collaborate with team members to author knowledge base articles and tutorials
- Deliver live webinars and training sessions
- Act as the voice of the customer for product development projects
Requirements
- Experience working with a broad range of data formats (e.g. GIS, CAD, databases, raster, JSON, XML, REST APIs/web/cloud services, or Microsoft or Azure services for enterprise)
- Knowledge of common data challenges, such as schema management, validation, and filtering
- Experience with ETL processes, and/or developing data integration workflows
- Proven ability to collaborate effectively to resolve advanced technical issues with empathy and professionalism
- Strong interpersonal skills to communicate complex technical concepts to diverse audiences
- Ability to work independently and within a team
- Resourceful, proactive, and committed to continuous learning
- Nice to Have: Previous experience working in technical support or technology consulting, using FME Form/FME Flow, familiarity with AI technologies, web services, web applications, APIs, working with databases, Python or SQL, writing or presenting technical content, coaching team members through complex tasks
Benefits
- Offers Bonus
- On-Call Duties with Stipend
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.