Pharmacy Assistant supporting patient - facing operations at University of Toronto’s Discovery Pharmacy. Handling patient intake, billing, referrals, records, and pharmacy administration.
About the role
- Pharmacy Assistant responsible for dispensary duties including prescription processing in a hybrid role. Join a Canadian company focused on patient care and innovative health solutions.
Responsibilities
- Accurate processing of prescriptions for all programs/medications, including following up on insurance billing issues with third-party payers/patient support programs.
- Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
- Label, pick and package prescriptions in accordance with Standard Operating Procedures to ensure supply to patients in a safe, efficient, and accurate manner.
- Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements as set out by the Provincial College of Pharmacists.
- Ensure safe and appropriate storage of medications.
- Actively contribute to the ongoing review of pharmacy policies and procedures.
- Inventory management and reconciliation which includes ordering, maintaining, and organizing appropriate inventory and packaging supplies to support dispensing.
- Monitoring of fridge temperatures and reporting any variances directly to the Director Pharmacy.
- Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, private payers, and patients.
- Prepare medications for shipping, including packing into cold chain coolers.
- Accurately arrange for delivery services/couriers so that prescriptions are received on-time by patients/clinics.
- Call patients to schedule refills of medications.
- Attends and participates in staff meetings.
- Assist with other duties as assigned by pharmacist and/or manager within the scope of practice of role.
Requirements
- Minimum 1–2-year experience in pharmacy setting required.
- Experience with Kroll preferred.
- Knowledge and understanding of specialty medications along with third-party billing issues is considered an asset.
- Excellent communication skills, verbal and written in English.
- Ability to effectively communicate in French is an asset.
- Strong computer skills in a Windows environment using MS Office (Excel, Word).
- Excellent phone etiquette and interpersonal skills.
- Highly organized with strong attention to detail.
- Proven ability to self-manage time, set priorities and multi-task to meet various competing work deadlines.
- Ability to perform all technical duties involved in the successful dispensing of medications.
- Ability to perform physical activities required of the role including the ability to lift up to 50 lbs., and standing for extended periods.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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