Senior AI Platform Operations Engineer responsible for AI platform reliability and operations at the organization. Ensuring compliance and continuous improvement for AI services and solutions.
About the role
- Staff Platform Engineer at Shakepay evolving the developer platform for engineering teams. Collaborating to enhance reliability and accelerate software delivery.
Responsibilities
- Define and evolve the architecture of Shakepay’s internal developer platform
- Design and build foundational infrastructure that supports our growing systems and teams
- Lead the development of internal tooling and automation that significantly improves developer productivity
- Architect and implement infrastructure-as-code and GitOps practices across the platform
- Build and evolve observability systems including monitoring, alerting, and dashboards
- Design and implement AI-powered internal tools and agentic workflows that automate operational and development tasks
- Improve system reliability, scalability, and performance across our production environment
- Partner with product and infrastructure teams to drive best practices in system design and operations
- Lead technical initiatives that span multiple engineering teams
- Mentor engineers and guide technical decision-making through design reviews and architecture discussions
- Influence the long-term technical direction of our infrastructure and platform ecosystem
- Contribute to incident response and drive improvements to operational resilience
Requirements
- 8+ years of experience in software engineering, platform engineering, SRE, or DevOps roles
- Strong programming experience (e.g., Go, Python, JavaScript, or similar)
- Deep experience designing and operating large-scale distributed systems
- Extensive experience with infrastructure-as-code and automated deployment systems
- Experience designing internal platforms or developer tooling used by multiple teams
- Experience improving developer experience and engineering velocity through platform improvements
- Experience building tools or workflows that leverage AI/LLMs to automate tasks or augment developer productivity
- Strong system design and architectural thinking
- Proven ability to lead complex technical initiatives across teams
- Strong collaboration and communication skills
- A pragmatic mindset focused on solving real business problems.
Benefits
- 🤖 AI Enablement: Generous AI token budget (currently unlimited).
- 🤝 Be an owner - Every employee has stock options as part of their total compensation.
- 🥅 Reach your goals - Yearly salary assessments.
- 🦷 Health & wellness: Access to health and dental coverage, including health and wellness spending accounts.
- 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
- 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
- 🌴 Time off: 20 days of vacation per year. We will give you a $1,000 bonus if you use all your vacation time.
- 🐣 Parental leave: Enjoy a parental leave top-up to 100% of your salary for 18 weeks.
- 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.
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