About the role

AI Product Manager defining AI-native platform strategies and roadmaps at Sherweb. Collaborating across teams to ensure the platform meets the evolving needs of partners and clients.

Responsibilities

Define the vision for an AI-native platform, prioritizing agentic architectures, multi-agent orchestration, and LLM-based workflows as core building blocks of Sherweb's growth.
Own the roadmap for agents, orchestration services, and AI workflows, balancing first-party agent experiences with third-party extensibility for partners and their vendors of choice.
Track the rapidly evolving landscape of foundation models, agent frameworks (MCP, A2A protocols), orchestration tooling, and competitor agent ecosystems, translating marketplace intelligence into strategy.
Collaborate closely with Marketing and Sales to develop action plans, communication strategies, and sales tools that clearly articulate the value and capabilities of an agentic platform and its integration ecosystem.
Engage clients (both internal & external), partners, and external vendors to capture agent workflow needs, drive integrations and extensibility, and promote responsible adoption.
Mentor peers and build organizational fluency in LLMs, agent design, evaluations, RAG, and responsible AI practices.
Analyze sales results, customer feedback, internal feedback, and AI-specific telemetry (model accuracy, latency, cost, adoption, and quality signals) to refine strategies, offerings, and customer satisfaction goals.
Represent Sherweb as a voice in the agentic AI and platform ecosystem space, championing responsible AI and an open, extensible vision.

Bachelor or College degree in Business Administration or Information Technology or equivalent combination of academic and experiences. An MBA is considered an asset.
At least 4 years of proven experience in product management within a technology-driven business is required.
Experience with modern AI models, AI-driven feature set implementation, spec-driven development, and data-informed iteration through experimentation, telemetry, and continuous model and product optimization.
Candidates should have prior experience and a good understanding of the IT Channel and MSP (Managed Service Provider) industry.
Proficiency in both spoken and written English; French proficiency is considered an asset.
Demonstrated leadership abilities with strong communication and collaboration skills.
Ability to work effectively with cross-functional teams and manage relationships with key vendors, partners, and industry experts.
Experience in data analysis, forecasting, and setting performance metrics.
Must be self-driven, results oriented, and capable of operating autonomously.

A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
"Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year