About the role

Inside Sales Representative supporting account growth, resellers, and partner relationships. Helping Sherweb simplify businesses’ IT through cloud technology.

Responsibilities

Work with Account Managers to help them grow their book of business
Establish relationships with resellers and help them manage day-to-day interactions with Sherweb
Communicate internally across multiple departments as a liaison for the sales team
Assist account managers with internal processes, including pricing or credit requests and escalations
Identify sales opportunities and collect customer information for future follow-ups
Book meetings and calls between representatives and partners
Coordinate internal and external partner-experience feedback
Update job knowledge by studying new product descriptions and participating in educational opportunities
Accomplish department and organization goals by accepting ownership of new and different requests and exploring opportunities to add value

2 years of experience in a customer-facing position
Proficient with CRM dashboards, activity management and other functionalities
Ability to juggle multiple tasks and priorities
Strong time management and organizational skills
Strong written and verbal communication skills
Excellent knowledge of Microsoft products (Outlook, Teams, Excel, Dynamics CRM)
Experience in a similar, or sales role is preferred
Experience in IT is preferred
Bilingual (English/French will be an asset for internal communications)
Office hours between 8am to 7pm Eastern Time
Fluency in English required for service delivery to international customers and written and oral communication with an English-speaking clientele at all times

A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
“Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year