About the role

Deployment Manager overseeing customer experience operations for AI agents. Managing complex deployments from kick-off to automation performance across multiple stakeholders.

Responsibilities

Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter.
Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp.
Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix.
Keep every account you touch moving: daily updates, proactive escalations, clear documentation of progress and blockers.
Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard.
Shadow and support senior team members for the first 30 days, then take the lead on accounts.
Feed operational patterns back to the product team: you see problems across accounts before anyone else does.

5+ years in customer experience operations, support ops, implementation, or CX agency work - deep helpdesk fluency (Zendesk, Gorgias, or similar) is a strong plus
You understand how support operations actually work: ticket lifecycle, routing logic, automation health, escalation flows.
A natural project manager - you break complex problems into simple plans, keep multiple workstreams on track, and keep every stakeholder aligned without burning out.
SaaS or e-commerce background is a bonus; CX operations depth is the primary signal.
You communicate clearly under pressure: written updates, verbal briefings, Slack threads - you make the status of every account visible without anyone having to ask.
You're proactive with data: you watch automation rate, deflection, and escalation patterns, catch the dip before the customer flags it, and bring evidence when something needs attention - not gut feel.
AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space.
You co-lead - you're not here to own everything solo, you're here to share the load with a team and make the whole function stronger.

Meaningful impact. Your work directly shapes our product and company.
Globally distributed team working at the bleeding edge of CX and AI.
Great salary plus the opportunity for equity or stock grants.
Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
AI-fluency. Make AI your second nature.
Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.