Partner Support Coordinator at Trupanion delivering real - time support to veterinary partners via phone, email, and chat. Requires bilingual skills and experience in high - volume contact environments.
About the role
- Bilingual Product Support Coordinator at Skillsoft managing inquiries via live help, phone, and email in English and Spanish. Ensuring client needs are met and providing expert support across Skillsoft products.
Responsibilities
- In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
- Facilitate with clients and ensure their needs are met and compile client reports as requested
- Routes or answers all incoming communication (email, phone, or other) from customers and clients
- Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders
- Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching
- Be attentive to service level agreements
Requirements
- 1+ years of professional experience working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers with a post-secondary education in a related field or an equivalent combination of training and experience
- Excellent verbal and written communications in both English and Spanish
- Must be open to a flexible, rotating schedule
- Working knowledge of Windows Platforms, eCommerce and Web/Internet platforms
- Experience with and proficient in: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook)
- Solid understanding of HTML, firewalls, and proxy servers
- Ability to navigate and utilize new technologies/systems
- Typing speed of at least 40 wpm
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
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Degree requirement
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