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Bilingual Provider Relations Representative managing provider agreements and inquiries for Express Scripts Canada. Ensuring accurate data entry and supporting provider relations tasks in Mississauga or Montreal.
About the role
- Caseworker managing patient and provider support for Innomar Strategies. Facilitating clinical trials and providing training to healthcare professionals as part of Cencora's services in Canada.
Responsibilities
- Referral coordination including data entry, collaboration with nursing, and scheduling appointments
- Delivery of training to nurses or other stakeholders on specific clinical trial protocols
- Clinical Trials coordination between clients and all Innomar stakeholders involved
- Track, report and escalate issues to appropriate team members
- Provide remote clinical guidance to Field Nurses regarding Clinical trial standard operating procedures
- Lab testing coordination and nurse lab test guidance
- Post services reporting and billing activities related to the services
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, or computer sciences
- A minimum of one (1) year experience in customer service
- Comfortable client facing with customers such as physicians, research coordinators/nurses
- Bilingual (French/ English)
- Working knowledge of Word, Excel, and Outlook
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on wellness
- Support for working families, including backup dependent care
- Adoption assistance and infertility coverage
- Paid parental leave and paid caregiver leave
- Professional development resources and training programs
- Opportunities to participate in mentorship programs and volunteer activities
Job title
Job type
Experience level
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Not specified
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