Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
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Bilingual Provider Relations Representative – Service des relations avec les fournisseurs
Posted last month
About the role
- Bilingual Provider Relations Representative managing provider agreements and inquiries for Express Scripts Canada. Ensuring accurate data entry and supporting provider relations tasks in Mississauga or Montreal.
Responsibilities
- Support for Provider Relations administrative tasks.
- Review and validate completed provider agreements, returning them to providers for corrections or additional information when required.
- Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards.
- Ensure all required agreement information for pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers is accurately entered into the Express Scripts Canada system in a timely manner.
- Process and update provider modifications and terminations across all benefit areas accurately and within established timelines.
- Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer‑focused manner, in their preferred language.
- Collaborate with team members and support additional team deliverables as needed.
- Contribute to upcoming project work and perform other duties as assigned.
Requirements
- Post‑secondary school diploma or equivalent required.
- Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software.
- Minimum of 2-3 years of experience working in an office and/or customer service environment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer.
- Excellent written and verbal communication skills.
- Strong customer service focus.
- Ability to accurately enter, update, and maintain data in electronic systems or databases.
- Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment.
- Flexibility in adapting to new situations and change.
- Ability to follow clear instructions, standard procedures, and established workflows.
- Results‑oriented with strong attention to detail and accuracy when performing repetitive tasks.
- Thorough understanding of quality assurance principles and the delivery of service excellence.
- Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self‑motivation to grasp new concepts quickly.
- Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines.
- Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage.
- Bilingualism in French and English is a must.
Benefits
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs
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