Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer - ready documents.
About the role
- Caseworker providing patient and provider support in pharmaceutical commercialization services. Focus on communication and resolution of inquiries while maintaining comprehensive documentation.
Responsibilities
- Fournir un premier point de contact pour les appels, les courriels et les demandes des clients
- Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers
- Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire
- Maintenir la communication avec le client jusqu'à ce que la demande soit résolue
- Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus des RH
- Effectuer le traitement administratif de base et l’approbation des transactions
- Renseigner les associés sur les pratiques et les outils de l'entreprise
- Fournir un soutien documentaire en gérant les formulaires entrants et sortants
- Identifier et résoudre les problèmes des clients et anticiper leurs besoins
- Satisfaire aux principales mesures de rendement comme la résolution des appels
Requirements
- Une formation générale dans des domaines comme l'administration des affaires, la comptabilité, les ventes, le marketing, l'informatique ou des domaines similaires
- Généralement acquise au terme d'un programme de quatre ans avec obtention d'un baccalauréat ou d'une combinaison équivalente d'expérience et de formation
- Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d'administration des RH ou de service à la clientèle est requise
- Bilingual (French/ English) an asset
- Ability to multitask
- Attention to detail
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel and Outlook
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits for physical, emotional, financial, and social aspects of wellness
- Support for working families (backup dependent care, adoption assistance, infertility coverage)
- Family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- Various training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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