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About the role

  • Senior UX consultant improving nonprofit case management, fundraising, and financial software. Establishing user-centered design standards across modern and enterprise platforms.

Responsibilities

  • Conduct comprehensive UX reviews of existing products and workflows
  • Identify friction points and recommend improvements based on established UX principles
  • Evaluate new features before development to ensure they are intuitive and user-friendly
  • Collaborate with Product Managers, Developers, and stakeholders throughout the product development lifecycle
  • Create user flows, prototypes, and interactive designs where appropriate
  • Introduce UX methodologies and best practices into the product development process
  • Establish design standards, interaction patterns, and usability guidelines
  • Recommend improvements to navigation, information architecture, accessibility, and overall product consistency
  • Partner with Product leadership to influence roadmap prioritization through a UX lens
  • Evaluate product decisions based on customer outcomes, usability, and market competitiveness
  • Identify opportunities where improved experience creates strategic product differentiation
  • Balance usability improvements against technical realities and product priorities
  • Participate in design reviews and provide constructive feedback
  • Embed UX thinking into planning, estimation, feature discovery, and product reviews
  • Mentor developers and stakeholders on user-centered design principles
  • Build relationships with Product and Development teams as a trusted design partner
  • Identify high-impact usability improvements across legacy and modern platforms
  • Help establish a shared design language and interaction standards

Requirements

  • 8+ years of professional UI/UX design experience
  • Significant experience improving B2B SaaS products
  • Strong portfolio demonstrating complex software applications, not just marketing websites
  • Expertise in user-centered design methodologies
  • Strong knowledge of interaction design, information architecture, and accessibility standards
  • Excellent communication and facilitation skills
  • Ability to constructively challenge assumptions and advocate for user needs while balancing business objectives and technical realities
  • Experience working with Agile product teams
  • Bonus: CRM, ERP, case management, fundraising, or enterprise software experience
  • Bonus: Experience modernizing or evolving established enterprise software products
  • Bonus: Experience with software serving nonprofit organizations
  • Bonus: Design system creation and governance
  • Bonus: UX research and usability testing
  • Bonus: Accessibility (WCAG) expertise

Benefits

  • Part-time independent contractor engagement
  • Approximately 2 days (15 hours) per week
  • Flexible schedule
  • Remote work
  • Initial 6-month engagement with the opportunity for ongoing work

Job type

Contract

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

ERP

Location requirements

RemoteCanada

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