AI Agent Experience Designer shaping conversational journeys and usability for Observe.AI’s customer - service AI agents. Partnering with customers, Product, and Engineering from discovery through optimization.
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Senior UX and Product Design Consultant – Part-time
Posted last month
About the role
- Senior UX consultant improving nonprofit case management, fundraising, and financial software. Establishing user-centered design standards across modern and enterprise platforms.
Responsibilities
- Conduct comprehensive UX reviews of existing products and workflows
- Identify friction points and recommend improvements based on established UX principles
- Evaluate new features before development to ensure they are intuitive and user-friendly
- Collaborate with Product Managers, Developers, and stakeholders throughout the product development lifecycle
- Create user flows, prototypes, and interactive designs where appropriate
- Introduce UX methodologies and best practices into the product development process
- Establish design standards, interaction patterns, and usability guidelines
- Recommend improvements to navigation, information architecture, accessibility, and overall product consistency
- Partner with Product leadership to influence roadmap prioritization through a UX lens
- Evaluate product decisions based on customer outcomes, usability, and market competitiveness
- Identify opportunities where improved experience creates strategic product differentiation
- Balance usability improvements against technical realities and product priorities
- Participate in design reviews and provide constructive feedback
- Embed UX thinking into planning, estimation, feature discovery, and product reviews
- Mentor developers and stakeholders on user-centered design principles
- Build relationships with Product and Development teams as a trusted design partner
- Identify high-impact usability improvements across legacy and modern platforms
- Help establish a shared design language and interaction standards
Requirements
- 8+ years of professional UI/UX design experience
- Significant experience improving B2B SaaS products
- Strong portfolio demonstrating complex software applications, not just marketing websites
- Expertise in user-centered design methodologies
- Strong knowledge of interaction design, information architecture, and accessibility standards
- Excellent communication and facilitation skills
- Ability to constructively challenge assumptions and advocate for user needs while balancing business objectives and technical realities
- Experience working with Agile product teams
- Bonus: CRM, ERP, case management, fundraising, or enterprise software experience
- Bonus: Experience modernizing or evolving established enterprise software products
- Bonus: Experience with software serving nonprofit organizations
- Bonus: Design system creation and governance
- Bonus: UX research and usability testing
- Bonus: Accessibility (WCAG) expertise
Benefits
- Part-time independent contractor engagement
- Approximately 2 days (15 hours) per week
- Flexible schedule
- Remote work
- Initial 6-month engagement with the opportunity for ongoing work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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