QA Analyst responsible for validating software quality at Toon Boom, leading end - to - end testing and troubleshooting for high - performance applications.
About the role
- Senior Salesforce Administrator responsible for management of Salesforce operations and quality assurance processes, directly contributing to operational efficiency and team collaboration.
Responsibilities
- Act as the primary owner of Salesforce, including configuration, customization, security, and ongoing optimization.
- Manage user roles, permissions, profiles, flows, validation rules, and declarative automation.
- Partner with Marketing, Sales, Customer Success, Deployment, Support and Finance to translate business needs into scalable Salesforce solutions.
- Own data hygiene, governance, and reporting accuracy across the platform.
- Leverage Salesforce AI tools (e.g., Einstein AI, Agentforce) to automate administrative workflows and improve operational efficiency.
- Lead QA efforts for all Salesforce changes, including new features, enhancements, integrations, and bug fixes.
- Design and execute test plans, regression testing, and UAT processes to ensure high‑quality releases.
- Identify risks early and proactively address issues before they reach production.
- Serve as the final quality gate before deployments, ensuring changes meet functional and performance standards.
- Identify opportunities to simplify workflows, reduce technical debt, and improve system usability.
- Document processes, test cases, and system changes to support long‑term scalability.
- Enable internal teams through clear documentation, training materials, and release notes.
Requirements
- 5+ years of hands-on Salesforce administration experience in a complex, fast‑growing environment.
- Strong experience owning QA processes for Salesforce or similar enterprise systems.
- Salesforce Administrator Certification.
- Salesforce Advanced Administrator Certification.
- Deep understanding of Salesforce declarative tools (Flows, validation rules, permissions, reports, dashboards).
- Experience with release management, sandbox strategies, and change control.
- Ability to think both strategically and tactically—balancing long‑term scalability with immediate business needs.
- Excellent communication skills and comfort working with technical and non‑technical stakeholders.
Benefits
- Fully paid health & dental (no waiting period) + $500 health spending account.
- Monthly reimbursement for fitness, wellness, or mental health programs.
- Meaningful equity for full-time, permanent employees.
- Advancement based on contribution, initiative, and the ability to raise the bar.
- Clear expectations, honest feedback, and no politics in the culture.
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