Support Engineer II for Emburse's AI - powered enterprise platform. Managing complex technical issues and integrations for global organizations.
About the role
- Sales Application Engineer supporting commercial growth by acting as a technical bridge in energy solutions. Supporting complex commercial energy storage opportunities during the pre-sales lifecycle.
Responsibilities
- Serve as the technical representative for the sales organization, acting as the primary technical interface among customers, distribution partners, EPCs/developers, and internal product teams.
- Lead technical discovery to qualify customer requirements including power needs, duty cycles, environmental constraints, and system integration points.
- Deliver clear, confident technical solutions during customer engagements, covering system architecture, sizing, and configuration.
- Develop and validate single-line diagrams (SLDs), equipment layouts, and high-level system designs to support sales proposals.
- Architect battery and energy storage solutions that effectively leverage DES products and align with customer application requirements.
- Translate customer feedback and field insights into actionable input for Product Management and Marketing.
- Support proposal development by producing preliminary system designs, configurations, BOMs, and technical summaries.
- Assist with development of sales enablement tools, application guides, and technical documentation.
Requirements
- 3+ years of professional experience in a sales engineering or technical support role
- Bachelor’s degree in a STEM field (Science, Technology, Engineering, or Mathematics) required
- Working knowledge of commercial and residential BESS, hybrid PV + storage systems, inverter-based power systems, and system integration
- Ability to communicate clearly and professionally with both technical and non-technical stakeholders
- Consultative technical selling skills with the ability to guide customers through solution driven value propositions
- Hands-on application engineering experience sizing, specifying, and configuring technical solutions
- Strong analytical, structured, detail-oriented problem-solving skills
- Collaborative mindset with a strong customer-focused approach in fast-paced commercial environments
Benefits
- health, dental, and vision insurance
- paid time off
- other applicable employee programs
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