Product Owner managing personal deposit strategy, pricing, profitability, and member experiences. Supporting Servus Credit Union’s mission to reinvest earnings in members and Alberta communities.
About the role
- Product Owner managing the CIS product backlog for SpryPoint, a cloud-native customer service platform for utilities. Collaborating with stakeholders to enhance product features and deliver solutions.
Responsibilities
- Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
- Managing and evaluating product ideas from multiple sources both internal and external
- Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
- Working closely with a Development Team Lead to ensure the successful delivery of product
- Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
- Supporting the Development team through the SCRUM sprint cycles
- Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
- Providing demonstrations of your products to internal and external stakeholders
- New feature education to support user enablement - both internal to the company and external to our customers
- Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
- Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
- Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
- Providing forecasts on when items will be available in the product
- Supporting the sales process for estimating quotable development work
- Collaborating with business development with responses to RFPs and Statement of Work documents
Requirements
- You are thorough and detail-oriented
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
- You have a tendency to be positive, creative and curious
- Understanding of system design & analysis
- Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders
- Experience in the Utilities Industry would be an asset
- You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers
Benefits
- Comprehensive compensation package that grows with you
- Health, dental, vision, and life insurance from day one
- Generous PTO and unlimited sick days
- RRSP (Canada) and 401k (US) matching programs
- $2,500 annual development fund, tuition assistance, and Book Bounty program
- Annual company events and team offsites that bring us together
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