About the role

Remote bilingual parts customer service agent supporting Stanley Black & Decker’s tool and equipment customers. Processing inquiries, handling distributor calls, and resolving order-process issues.

Responsibilities

Process transactions and inquiries using Outlook, AS400, Epcot, and Salesforce
Receive distributor calls and some end-user calls using Vonage
Provide reliable information to internal and external customers
Work with functional groups and team members to proactively eliminate errors and inefficiencies in the order process
Maintain a high level of service to customers and account executives
Contribute to the customer service team by handling distributor calls and inquiries
Report to the Customer Service Supervisor

College or University diploma/degree
Bilingual French/English language skills, written and spoken
Ability to handle multiple tasks in a high call/systems volume environment
Ability to maintain composure and flexibility
Professional and courteous oral and written communication with sales personnel and distributors
Strong keyboard and data entry skills, minimum 30 wpm
Ability to work as part of a large team
Dependability and decision-making ability
Ability to follow through on team tasks and help associates with little or no supervision
Ability to rapidly assimilate marketing programs, product knowledge, company policies, and procedures
Final-stage background check may include criminal background, credit, and drivers abstract checks

Supportive work environment
Opportunities to stretch and develop within diverse lines of business
Opportunities to give back to communities
Competitive compensation & benefits package
Company laptop
Goodlife Fitness discounts
Employee product purchase discounts
Career paths and growth opportunities
Access to lifelong learning resources, Lean Academy, and online university certificates and specializations
Diverse and inclusive culture
Volunteerism, giving back, and sustainable business practices