Team Lead guiding payment integrations and technical solutions at Euna Solutions, a cloud software provider for public - sector organizations. Leading consultants, implementations, APIs, and customer success.
About the role
- Managing internal client support and driving objectives for Staples Promotional Products teams. Building relationships with stakeholders and influencing profitability goals for assigned accounts.
Responsibilities
- Manage all facets of client program business in relationship to client budget and our service model.
- Build and maintain client relationships.
- Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
- Influence, analyze, and manage target expectations for margin as it relates to the client service model.
- Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
- Utilize tools, data, and other resources to prepare and present client product selections.
- Create marketing plans by analyzing and utilizing data to drive customer revenue.
- Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
- Sustain global services knowledge and skillset and apply to account base as applicable.
- Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.
Requirements
- 3+ years relevant work experience in project management, merchandising, or related field
- 1+ years of Microsoft Office (Word, Excel, PowerPoint).
- Flexibility to travel, when necessary, based on account needs.
Benefits
- Inclusive culture: Associate-led Business Resource Groups.
- Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
- Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
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