Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
About the role
- IT Support Analyst supporting internal employees of StarTech.com with IT issues. Involvement in infrastructure projects and technical skill development in a collaborative environment.
Responsibilities
- Assess, resolve or escalate software and hardware technology issues
- Prioritize, assess and complete business requests in a timely manner
- Being available during off hours on a rotating shift to address urgent incidents
- Documentation, design, configuration and implementation of enterprise technologies
- Working with outside vendor support and IT business analysts to track progress on deficiencies
- Be the data steward for distribution and parts master management
Requirements
- College Diploma or University Degree in Information Technology, Computer Science, Information Systems, or a related field
- 2–5 years of experience supporting IT technologies in a corporate environment
- Experience providing technical support in Windows environments
- Familiarity supporting Apple/Mac devices
- Experience with Microsoft 365 and the Microsoft ecosystem
- Understanding of networking fundamentals and troubleshooting methodologies
- Experience using IT ticketing or service management platforms
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Demonstrated ability to prioritize competing demands and manage multiple tasks effectively
- Customer-focused approach with strong interpersonal skills.
Benefits
- Comprehensive health benefits
- Tuition reimbursement program
- Retirement savings plans
- Wellness Program
- Additional perks and rewards
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.