Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- IT Support Analyst supporting internal employees of StarTech.com with IT issues. Involvement in infrastructure projects and technical skill development in a collaborative environment.
Responsibilities
- Assess, resolve or escalate software and hardware technology issues
- Prioritize, assess and complete business requests in a timely manner
- Being available during off hours on a rotating shift to address urgent incidents
- Documentation, design, configuration and implementation of enterprise technologies
- Working with outside vendor support and IT business analysts to track progress on deficiencies
- Be the data steward for distribution and parts master management
Requirements
- College Diploma or University Degree in Information Technology, Computer Science, Information Systems, or a related field
- 2–5 years of experience supporting IT technologies in a corporate environment
- Experience providing technical support in Windows environments
- Familiarity supporting Apple/Mac devices
- Experience with Microsoft 365 and the Microsoft ecosystem
- Understanding of networking fundamentals and troubleshooting methodologies
- Experience using IT ticketing or service management platforms
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Demonstrated ability to prioritize competing demands and manage multiple tasks effectively
- Customer-focused approach with strong interpersonal skills.
Benefits
- Comprehensive health benefits
- Tuition reimbursement program
- Retirement savings plans
- Wellness Program
- Additional perks and rewards
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