Bilingual Credit Portfolio Associate managing client relationships and offering credit support. Working with a diverse client base in Montreal or Mississauga at Wells Fargo.
About the role
- Bilingual Client Care Associate handling customer support across Atlantic Canada. Delivering outstanding customer experiences via phone and email in both French and English.
Responsibilities
- Deliver top-notch customer experiences with enthusiasm over the phone, via email, or any other channel.
- Delivering friendly, helpful, and professional support to customers.
- Scheduling appointments and reminding customers about upcoming service needs.
- Keeping things running smoothly by managing your workload and juggling priorities with ease.
- Following up on inquiries and solving issues with a proactive mindset.
- Keeping customer records up to date and handling confidential info with care.
- Collaborating with dealerships to ensure seamless communication and top-tier customer service.
- Conduct outbound calls (approximately 50%) to proactively reach out to customers.
- Handle inbound inquiries (approximately 50%), assisting customers with booking appointments and answering questions.
Requirements
- Bilingual in French and English
- Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
- A people person with a passion for great service, and the experience to prove it.
- Great communication skills, you’re a pro at listening and making yourself understood.
- Organized, with the ability to juggle priorities without dropping the ball.
- Motivated, detail-oriented, and ready to bring your A-game every day.
- A team player who also shines when working independently.
- Comfortable multitasking in a fast-paced environment.
Benefits
- 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
- Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
- Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
- Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
- Work Boot Reimbursement – Reimbursement immediately, no waiting required!
- Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!
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