Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Client Care Associate delivering customer support and ensuring great experiences at Steele Auto Group. Handling inquiries, scheduling, and collaborating with dealerships for smooth operations.
Responsibilities
- Delivering friendly, helpful, and professional support to customers via phone, email, and more
- Scheduling appointments and reminding customers about upcoming service needs
- Following up on inquiries and solving issues
- Keeping customer records up to date and handling confidential info
- Collaborating with dealerships to ensure seamless communication
- Conducting outbound and inbound calls to assist customers
Requirements
- Bilingual in French and English
- Tech-savvy with strong computer skills and Microsoft Office know-how
- Great communication skills
- Organized with strong multitasking abilities
- Motivated and detail-oriented
- A team player who also shines when working independently
Benefits
- 100% Matched Retirement Savings Plan
- Flexible Health & Dental Plans
- Mental Health & Wellness Support
- Employee Discounts
- Work Boot Reimbursement
- Access to Steele University
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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