AI Solutions Architect leading design and implementation of AI - powered solutions for Innovecs. Shaping AI architecture strategy and driving automation across product and engineering landscape.
About the role
- Customer Support Manager at Suger helping B2B customers with technical issues and bug reporting. Work in a hybrid model, collaborating with engineering and product teams.
Responsibilities
- Serve as the primary point of contact for customer-reported bugs, issues, and technical questions
- Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact
- Write clear, structured bug reports and feature requests for the Engineering and Product teams
- Communicate status updates and resolutions back to customers in a timely, professional manner
- Identify patterns in recurring issues and surface them proactively to the product team
- Maintain and improve support documentation, FAQs, and internal runbooks
- Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work
- Track all open issues and ensure nothing falls through the cracks
Requirements
- 3+ years of experience in solutions, customer support, customer-facing operations, or similar customer-facing role
- Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers
- Stays calm under pressure and knows how to de-escalate without losing momentum
- Highly organized - comfortable managing multiple open issues simultaneously without losing context
- Comfortable in a fast-moving startup environment where processes are still being built.
- Bonus: Background in engineering, computer science, or a technical field is a plus, but strong communication skills matter more.
- Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows.
- Startup experience - comfort with ambiguity and a build-as-you-go mindset.
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Monthly office stipends for lunch and commute-related benefits.
- Fast-moving, flat org structure with real product-market fit and big ambitions where you’ll ship quickly and see direct customer impact.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Solutions Architect designing and creating intelligent automation solutions in a client - facing role at VersaFile Inc. Collaborating with project teams and clients to ensure successful implementations.
Experienced Teamcenter Lead Solution Architect leading PLM transformation initiatives at Capgemini. Focusing on data migration, integration, and architectural guidance with a global team.
Senior Solutions Architect leading the launch of an AI - native development platform at Upsun. Collaborating with design partners to drive technical solutions and customer adoption.
Manager of Solutions Architecture focusing on designing Five9 cloud contact center solutions. Leading technical pre - sales efforts and collaborating with sales and delivery teams for customer engagements.
AI - Native Solutions Engineer developing AI - native solutions for finance transformation and modernization initiatives. Working with teams to drive innovation and modern engineering practices.
Principal Solution Architect focusing on data - to - insight solutions at ODAIA. Bridging pharmaceutical commercial strategies with technical execution for a remote - first organization.
Solutions Engineer at Valorx designing and presenting technical solutions for sales process and custom client needs. Collaborating with teams to improve client CRM interactions.
Solutions Engineer at HostPapa focusing on technical liaison and implementations across global platforms. Collaborating with various internal teams to deliver customer solutions and support.
Technical Solutions Advisor role focusing on mass timber projects with MTC Solutions. Build relationships and provide technical support to enhance project outcomes in a growing industry.