Solutions Consultant providing technical expertise and leadership in cybersecurity solutions for Palo Alto Networks. Aligning customer needs with business value and driving adoption of security platforms.
About the role
- Customer Support Manager at Suger helping B2B customers with technical issues and bug reporting. Work in a hybrid model, collaborating with engineering and product teams.
Responsibilities
- Serve as the primary point of contact for customer-reported bugs, issues, and technical questions
- Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact
- Write clear, structured bug reports and feature requests for the Engineering and Product teams
- Communicate status updates and resolutions back to customers in a timely, professional manner
- Identify patterns in recurring issues and surface them proactively to the product team
- Maintain and improve support documentation, FAQs, and internal runbooks
- Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work
- Track all open issues and ensure nothing falls through the cracks
Requirements
- 3+ years of experience in solutions, customer support, customer-facing operations, or similar customer-facing role
- Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers
- Stays calm under pressure and knows how to de-escalate without losing momentum
- Highly organized - comfortable managing multiple open issues simultaneously without losing context
- Comfortable in a fast-moving startup environment where processes are still being built.
- Bonus: Background in engineering, computer science, or a technical field is a plus, but strong communication skills matter more.
- Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows.
- Startup experience - comfort with ambiguity and a build-as-you-go mindset.
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Monthly office stipends for lunch and commute-related benefits.
- Fast-moving, flat org structure with real product-market fit and big ambitions where you’ll ship quickly and see direct customer impact.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Health Solutions Consultant engaging with healthcare professionals and promoting products in Canada. Focused on achieving sales targets and building strong client relationships.
Solution Architect designing enterprise automation solutions at UiPath. Collaborating with clients to translate complex business requirements into architectural designs.
Senior AI Engineer providing technical leadership for AI - powered systems at TYLin. Designing AI - driven applications and guiding the development of scalable, secure AI applications.
Solutions Architect at Skywise, delivering integrated digital solutions for operations. Collaborating to align technical solutions with business needs and fostering architectural excellence.
Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
Team Manager leading high performing IT professionals at Alberta Blue Cross. Responsible for operations management and service delivery excellence with a focus on professional development and optimization.
Consult with large manufacturing customers to improve natural gas efficiency in their facilities. Collaborate across various industries, leveraging technical expertise for optimal energy efficiency solutions.
Martech Solution/Enterprise Architect at Tiger Analytics enabling data - driven business value through hands - on architecture and integration. Focused on simplifying the Martech estate and improving tool interoperability.
Client Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.