Senior Consultant transforming Sun Life insurance processes through Lean Six Sigma, automation, and Generative AI. Designing operating models and delivering measurable enterprise improvements.
Responsibilities
Design and build operating models for business areas, defining required process, people, and system capabilities
Structure ambiguous business problems through clear problem statements, workplans, success measures, and recommendations
Drive initiatives from analysis through decision-making, pilots, implementation, and measurable outcomes
Lead stakeholder workshops and current-state assessments to identify pain points and opportunities
Prioritize use cases and define target-state process designs
Redesign and simplify processes for automation and AI readiness
Identify and prioritize automation and AI/Generative AI opportunities, defining success measures, feasibility, and scaling roadmaps
Partner with data and technology teams to translate optimized processes into AI-enabled solutions, including intelligent workflows and autonomous agents
Communicate complex ideas to technical and non-technical audiences
Requirements
University degree with 3-5 years of progressive experience in management consulting, process improvement, operational excellence, or transformation roles
Superior written and verbal communication skills, with the ability to tailor messages to all organizational levels
Strong project management orientation; ability to independently prioritize work, manage risks and dependencies, and maintain momentum
Strong data analysis and visualization skills
Experience with automation, process mining, AI, and visualization tools such as Power BI, Power Apps, Pega, and Blue Prism
Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases, or supporting implementation
Advanced proficiency in Excel, PowerPoint, and Visio
Lean Six Sigma Green or Black Belt certification, or equivalent experience
Self-starter with strong ownership, bias for action, and ability to operate independently
Benefits
Competitive salary and bonus structure
Flexible Benefits from the day you join to meet the needs of you and your family
Hybrid work with flexibility to work from the office and virtually based on business, client, and employee needs
Opportunity to work on high-priority transformation initiatives with visibility across DBTS, Corporate, and Canadian Business Units
Employee incentive plans, with discretionary payments subject to individual and company performance (eligible employees)
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