Senior Consultant, Process Transformation

Posted 3 days ago

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About the role

  • Senior Consultant transforming Sun Life insurance processes through Lean Six Sigma, automation, and Generative AI. Designing operating models and delivering measurable enterprise improvements.

Responsibilities

  • Design and build operating models for business areas, defining required process, people, and system capabilities
  • Structure ambiguous business problems through clear problem statements, workplans, success measures, and recommendations
  • Drive initiatives from analysis through decision-making, pilots, implementation, and measurable outcomes
  • Lead stakeholder workshops and current-state assessments to identify pain points and opportunities
  • Prioritize use cases and define target-state process designs
  • Redesign and simplify processes for automation and AI readiness
  • Identify and prioritize automation and AI/Generative AI opportunities, defining success measures, feasibility, and scaling roadmaps
  • Partner with data and technology teams to translate optimized processes into AI-enabled solutions, including intelligent workflows and autonomous agents
  • Communicate complex ideas to technical and non-technical audiences

Requirements

  • University degree with 3-5 years of progressive experience in management consulting, process improvement, operational excellence, or transformation roles
  • Superior written and verbal communication skills, with the ability to tailor messages to all organizational levels
  • Strong project management orientation; ability to independently prioritize work, manage risks and dependencies, and maintain momentum
  • Strong data analysis and visualization skills
  • Experience with automation, process mining, AI, and visualization tools such as Power BI, Power Apps, Pega, and Blue Prism
  • Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases, or supporting implementation
  • Advanced proficiency in Excel, PowerPoint, and Visio
  • Lean Six Sigma Green or Black Belt certification, or equivalent experience
  • Self-starter with strong ownership, bias for action, and ability to operate independently

Benefits

  • Competitive salary and bonus structure
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Hybrid work with flexibility to work from the office and virtually based on business, client, and employee needs
  • Opportunity to work on high-priority transformation initiatives with visibility across DBTS, Corporate, and Canadian Business Units
  • Employee incentive plans, with discretionary payments subject to individual and company performance (eligible employees)

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$80,000 - CA$128,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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