Appliance Delivery Assistant at Gofor Delivers Inc. for appliance installation and customer service in Montreal. Focused on teamwork and delivering exceptional customer experiences.
Responsibilities
Assist in securely loading and unloading the truck at the warehouse, ensuring proper load sequencing (last delivery loaded first).
Support white glove deliveries by helping transport appliances (e.g., refrigerators, washers, dryers) to the customer’s room of choice.
Assist with unpacking appliances, placing them, and removing debris according to company and regulatory standards.
Support basic installation tasks, including levelling and connecting freestanding electric appliances to existing power/water sources.
Help remove and reinstall appliances or entryway doors to facilitate access when necessary.
Use Android smartphones and company-approved apps for Delivery Management System (DMS) updates, photo capture, and Proof of Delivery (POD) submissions.
Maintain accurate delivery updates through the driver application.
Wear protective footwear covers (booties) and placemats to safeguard customer homes.
Collaborate with the driver and supervisor to complete deliveries efficiently.
Requirements
Minimum 1 year of experience in high-volume appliance or furniture delivery, including basic installation.
Familiarity with white glove service, including connecting and levelling washers, dryers, and other large appliances.
Comfortable lifting and maneuvering heavy appliances with a co-worker using appropriate equipment (e.g., dollies, hand-trucks, straps).
Knowledge of safe handling procedures for large-format items and hazardous materials.
Ability to follow all safety protocols and standard operating procedures (SOPs).
Physically capable of working in various weather conditions and environments (e.g., stairs, tight spaces).
Willingness to wear required PPE and use tools such as booties, ratchet straps, and floor runners.
Ability to learn and use handheld delivery tracking devices and mobile apps.
Fluent in English and French (written and spoken).
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