Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Appliance Delivery Driver ensuring timely and professional delivery of home appliances in Montreal. Responsible for operating delivery truck, conducting installations, and providing excellent customer service.
Responsibilities
- Operate a 20–26 foot truck in accordance with traffic laws and company policies.
- Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations.
- Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation.
- Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal.
- Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality.
- Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals.
- Remove doors or doorways as needed to complete safe and damage-free entry.
- Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance.
- Immediately report equipment or app issues to supervisors.
- Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage.
- Maintain the cleanliness of the truck and report maintenance issues as needed.
- Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances.
- Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents.
- Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims.
- Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation.
- Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores.
- Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times.
- Maintain a professional appearance and behaviour in line with company standards.
- Perform other duties and special projects as assigned.
Requirements
- Valid Class 3 driver’s license with a clean driving record (driver’s abstract required)
- 5+ years of experience operating 20–26 foot trucks
- 1+ years of appliance delivery and basic installation experience in a high-volume setting
- Familiarity with white glove delivery standards and basic appliance installation tasks
- Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools
- Able to work effectively with a delivery partner and follow instructions
- Comfortable using handheld devices and delivery management systems
- Knowledge of safety protocols, SOPs, and hazardous material handling
- Must be fluent in English and French (written and spoken)
- High school diploma required
- Strong communication, customer service, and interpersonal skills.
- Calm under pressure, flexible with schedule changes, and responsive to feedback
- Professional demeanor, high standards, integrity, and a results-driven mindset.
Benefits
- Commitment to Fairness and Inclusion
- Professional appearance and behavior in line with company standards.
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