Partner Support Coordinator at Trupanion delivering real - time support to veterinary partners via phone, email, and chat. Requires bilingual skills and experience in high - volume contact environments.
About the role
- Appliance Delivery Driver operates 20–26 foot truck delivering and installing appliances in Quebec. Ensures safe loading/unloading and customer satisfaction in a two-person team.
Responsibilities
- Operate a 20–26 foot truck in accordance with traffic laws and company policies
- Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations
- Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation
- Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal
- Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality
- Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals
- Remove doors or doorways as needed to complete safe and damage-free entry
- Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance
- Immediately report equipment or app issues to supervisors
- Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage
- Maintain the cleanliness of the truck and report maintenance issues as needed
- Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances
- Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents
- Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims
- Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation
- Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores
- Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times
- Maintain a professional appearance and behaviour in line with company standards
- Perform other duties and special projects as assigned
Requirements
- Valid Class 3 driver’s license with a clean driving record (driver’s abstract required)
- 5+ years of experience operating 20–26 foot trucks
- 1+ years of appliance delivery and basic installation experience in a high-volume setting
- Familiarity with white glove delivery standards and basic appliance installation tasks
- Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools
- Able to work effectively with a delivery partner and follow instructions
- Comfortable using handheld devices and delivery management systems
- Knowledge of safety protocols, SOPs, and hazardous material handling
- Must be fluent in English and French (written and spoken)
- High school diploma required
- Strong communication, customer service, and interpersonal skills
Benefits
- Commitment to innovation and service excellence
- Focus on care, sustainability, and community impact
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