Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
About the role
- Junior AI Engineer supporting the development, deployment, and maintenance of AI/ML applications at TD. Collaborate with teams to enhance AI solutions for operations and reliability.
Responsibilities
- Assist in building, deploying, and maintaining AI/ML applications and services
- Provide L2/L3-style support for AI systems, including incident triage, debugging, and performance tuning
- Monitor model and application performance and support optimization efforts
- Develop and enhance AI agents using frameworks such as LangChain and LangGraph
- Contribute to the design of agent workflows and tool integrations
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field
- Working knowledge of Python for AI/ML development
- Foundational understanding of machine learning concepts and NLP
- Familiarity with AI frameworks such as LangChain, LangGraph, or similar
- Basic understanding of RAG architectures and LLM-based applications
- Knowledge of REST APIs and software engineering fundamentals
- Experience with data manipulation (e.g., SQL, Pandas)
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Career development and training
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