IT consultant supporting Microsoft, Azure, network, and end - user infrastructure for Managed IT Services clients across Halifax Regional Municipality. Balancing on - site client support with Dartmouth office work.
About the role
- Alternative Dispute Resolution Consultant resolving complex accident benefit claims for TD Insurance. Managing disputes, reserves, coverage, and catastrophic injury claims across Canadian operations.
Responsibilities
- Contribute to revenue growth and profitability objectives by managing Accident Benefit claim disputes
- Manage Accident Benefit disputes according to claims settlement and case reserving policies
- Ensure regulatory compliance and accurate coverage interpretation throughout claim resolution
- Deliver optimal client experiences and fair, equitable claim resolutions
- Provide Accident Benefit claims technical coaching to colleagues
- Collaborate with regional and national claims management teams
- Act as a Specialist Complex Claims Advisor for Accident Benefits
- Investigate complex and high-exposure claims, including catastrophic injuries
- Identify client eligibility and entitlement and facilitate access to available benefits
- Manage priority of payment, loss transfer, and loss reserving
- Participate in large loss meetings, mediations, arbitrations, and litigations
- Maintain accurate and timely reserves using a total cost management approach
- Verify information and documentation, assess coverage issues, and identify recovery/liability opportunities
- Analyze case facts to assess available client benefits
- Stay current on case law, legal changes, and recent settlements
- Meet departmental productivity objectives for pending files and open/close ratios
Requirements
- Post-secondary education
- 5-7 years relevant and progressively more responsible Accident Benefit claims work experience
- Experience case managing complex Accident Benefit claims
- Advanced knowledge of principles and methods pertaining to the resolution of claims
- Knowledge of claims management practices, company operations and policies
- Advanced insurance-related designations (CIP/FCIP) would be an asset
- Strong relationship-building skills
- Collaborative approach to problem solving, decision-making and communication
- Effective communication, facilitation, consultation, negotiation, and persuasion skills
- Ability to collaborate, coach, counsel, and train Advisors
- Ability to work well under pressure and deal effectively with change
- Superior organizational and time management skills
- Ability to identify significant business risks/opportunities and controls/enablers
Benefits
- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
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