About the role

IT consultant supporting Microsoft, Azure, network, and end-user infrastructure for Managed IT Services clients across Halifax Regional Municipality. Balancing on-site client support with Dartmouth office work.

Responsibilities

Provide day-to-day IT system, network, and infrastructure support for a diverse client base throughout the Maritimes
Support hardware and software infrastructure across on-premise and Microsoft Azure environments, focusing on Microsoft technologies
Work directly with clients to gather and document requirements for internal systems, networks, and applications
Troubleshoot and resolve technical issues while providing excellent customer service
Respond to service requests within designated timelines
Maintain accurate records in the ticketing system
Collaborate with team members to resolve client issues and deliver effective solutions
Support internal and external sales efforts as required

3–5 years of experience in a technical support, infrastructure, or consulting role
Relevant post-secondary education or equivalent technical experience
Experience supporting IT infrastructure, including hardware, software, networks, and end-user environments
Hands-on experience with Microsoft 365, Windows Server, Desktop OS, and Azure environments
Experience troubleshooting and supporting on-premise and cloud-based infrastructure
Knowledge of SMB IT network infrastructure, domain administration, security requirements, and end-user equipment
Experience using remote monitoring and alerting systems
Strong problem-solving skills with the ability to prioritize, take ownership, and execute solutions in a timely manner
Excellent written and verbal communication skills with the ability to work directly with clients and collaborate with internal teams
Valid driver’s license without restrictions
Reliable transportation
Comfort and willingness to be primarily client-facing and on-site across HRM and surrounding areas