Bilingual Member Experience Representative at GroupHEALTH engaging with Plan Members through various communication channels. Managing customer experiences regarding benefits coverage and claim submissions.
About the role
- Mobile Mortgage Specialist Assistant supporting the mortgage sales team at TD by providing credit administration and customer service. Ensuring accuracy and aiding in business development while working remotely from home or a TD location.
Responsibilities
- Maximize support in relation to credit administration
- Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
- Gather client documentation after initial MMS customer meeting and process credit application
- Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
- Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification
Requirements
- Minimum 1 year working in a client facing and/or administrative role
- Have mortgage/credit lending experience
- Have superior computer / technology skills
- Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint
- Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market
- Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective
- Demonstrate high-level accuracy and attention to detail
- Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills
- Be willing to work variable hours, including evenings and weekends.
Benefits
- Health and well-being benefits
- Paid time off
- Career development opportunities
- Flexible work arrangements
- Banking benefits and discounts
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