Senior IAM Systems Engineer at RBC focusing on CyberArk Secure AI Agents. Leading AI - driven PAM strategies and initiatives for enhanced security and operational efficiency.
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Senior Service Delivery Project Manager – Systems Engineering
Posted yesterday
About the role
- Senior Manager driving client engagement and delivery excellence in technology consulting for TELUS Digital. Leading end-to-end delivery across North America while mentoring teams and supporting AI adoption.
Responsibilities
- Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC.
- Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions.
- Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services.
- Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices.
- Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction.
- Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes.
- Ensure consistent application of delivery best practices across projects.
- Identify opportunities to leverage AI, ML, and automation tools to improve delivery efficiency and client outcomes.
- Lead commercial pursuits, solutioning workshops, and account expansion initiatives.
Requirements
- 10–15 years of experience in technology consulting, systems engineering, or IT services delivery, preferably with client-facing consulting experience.
- Proven track record in delivery oversight, client advisory, and operational excellence.
- Experience leading distributed teams or multiple account delivery programs.
- Strong client-facing skills with the ability to engage confidently with executive stakeholders.
- Understanding of cloud, automation, AI/ML, and platform engineering trends.
- Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus.
Benefits
- Offers Bonus
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