Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
TE
Bilingual Application Support Analyst – TELUS Health Employer Products
Posted 5 months ago
About the role
- Bilingual Application Support Analyst providing Tier 1 and 2 application support for TELUS Health. Collaborating across teams to resolve technical issues and enhance client service.
Responsibilities
- Provide Tier 1 and 2 application support to end-users
- Take ownership of the investigation, diagnosis, and resolution of technical and customer service-related questions
- Be the voice of clients internally and act as a liaison between clients and internal teams
- Understand business requirements, build test cases and test software changes
- Troubleshoot problems by researching, analyzing and identifying symptoms and causes
- Meet client deadlines according to service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
- Comply with best practices including standards of confidentiality and peer review
Requirements
- Minimum 3 years of relevant work experience
- University or college diploma in business administration or equivalent
- Exceptional problem-solving skills, documentation and multi-tasking skills
- Excellent written and verbal communication skills
- Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
- Bilingual in French and English (written and verbal)
Benefits
- Employee Assistance Program
- Health and wellness solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Engineer providing escalated technical support for AI platform in insurance claims. Collaborating with cross - functional teams to resolve complex issues and maintain platform configurations.
Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.