Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
TE
Bilingual Application Support Analyst – TELUS Health Employer Products
Posted 5 months ago
About the role
- Bilingual Application Support Analyst providing Tier 1 and 2 application support for TELUS Health. Collaborating across teams to resolve technical issues and enhance client service.
Responsibilities
- Provide Tier 1 and 2 application support to end-users
- Take ownership of the investigation, diagnosis, and resolution of technical and customer service-related questions
- Be the voice of clients internally and act as a liaison between clients and internal teams
- Understand business requirements, build test cases and test software changes
- Troubleshoot problems by researching, analyzing and identifying symptoms and causes
- Meet client deadlines according to service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
- Comply with best practices including standards of confidentiality and peer review
Requirements
- Minimum 3 years of relevant work experience
- University or college diploma in business administration or equivalent
- Exceptional problem-solving skills, documentation and multi-tasking skills
- Excellent written and verbal communication skills
- Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
- Bilingual in French and English (written and verbal)
Benefits
- Employee Assistance Program
- Health and wellness solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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