About the role

Bilingual Application Support Analyst providing Tier 1 and 2 application support for TELUS Health. Collaborating across teams to resolve technical issues and enhance client service.

Responsibilities

Provide Tier 1 and 2 application support to end-users
Take ownership of the investigation, diagnosis, and resolution of technical and customer service-related questions
Be the voice of clients internally and act as a liaison between clients and internal teams
Understand business requirements, build test cases and test software changes
Troubleshoot problems by researching, analyzing and identifying symptoms and causes
Meet client deadlines according to service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
Comply with best practices including standards of confidentiality and peer review

Minimum 3 years of relevant work experience
University or college diploma in business administration or equivalent
Exceptional problem-solving skills, documentation and multi-tasking skills
Excellent written and verbal communication skills
Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
Bilingual in French and English (written and verbal)