Senior Business Systems Analyst modernizing Boeing Canada’s defence sustainment systems and cloud data platforms. Translating mission needs into requirements, analytics, integrations, and reporting solutions.
About the role
- Data management role in proactive assurance team within Consumer Products and Services. Leading campaign operations and leveraging data for insights and improvements.
Responsibilities
- Manage the day to day operations of all proactive campaigns including our refresh, validation and filtering process, ensuring our messages (SMS, RCS, e-mail or push notifications) are successful every day
- Push to enhance our digital mediums - how we engage our customers -> own the roadmap, delivery, and execution through close partnership with key stakeholders
- Lead the development and maintenance of data analytics dashboards for the Proactive Assurance
- Own our metrics! Churn, dispatch rates, customer engagement, customer interventions, proactive reach are just a few
- Data engineer pipelines to clean data and prepare for visualization
- Access telemetry data from our network elements and analyze the customer impact of those metrics.
- Partner with Data Science to development, validation, and deployment of AI/ML models for proactive support of customers experiencing network issues
- Use exceptional SQL skills to integrate data across many systems
- Create actionable insights and reports to support strategic decision-making
Requirements
- Advanced expertise in data analytics and visualization tools (Tableau, Looker, Carto)
- Using AI tools to analyze and present data (Claude, Gemini, ChatGPT, ..)
- Advanced expertise using SQL
- Experience with spatial SQL (Big Query, Postgre)
- Experience building data procedures and scheduling and orchestrating data pipelines
- Expertise in programming languages (Python)
- Experience in Data Architecture and Data Warehousing
- Strong understanding of telecom network and home networking
- Knowledge of cloud platforms (Google Cloud, AWS, Azure)
- Experience with source control (GitHub)
- Experience with AI/ML model development and deployment
- Strong project management and stakeholder communication skills
- Advanced degree in Data Science, Computer Science, or related field
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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