Murex Consultant configuring MX.3 and building Java/Spring services for capital - markets trade processing. Supporting front - to - back workflows, integrations, testing, upgrades and production issues.
About the role
- Senior Technology Consultant leading TELUS contact centre projects from discovery to go-live. Designing Cisco, Avaya and omnichannel solutions for Canadian customers.
Responsibilities
- Lead contact centre projects from discovery through design, deployment and go-live
- Conduct discovery sessions and needs analyses with customers and sales teams
- Identify business and technical requirements
- Design voice, IVR and omnichannel solutions on Cisco Webex Contact Center, Cisco UCCX and Avaya platforms
- Write Scope of Work documents and functional specifications
- Partner with account teams to shape client proposals
- Present solutions through presentations and whiteboard sessions
- Contribute to RFP responses
- Mentor team members on technical delivery and share knowledge
- Explore new technology releases and apply them to customer solutions
Requirements
- Fluent French (written and spoken)
- Working proficiency in English
- Intermediate knowledge of English for interacting with external and internal parties and using English IT tools
- Significant experience designing and deploying contact centre solutions, typically 7+ years, including senior or lead technical roles (or equivalent experience)
- Hands-on experience with Cisco contact centre platforms, ideally Cisco Webex Contact Center, including skill-based routing, IVR, CTI and reporting
- Experience with call flows, configuration and scripting, such as Cisco Unified Script Editor
- Working knowledge of telephony and network fundamentals, including LAN, WAN, SIP and databases
- Proven ability to lead projects from start to finish with limited supervision
- Demonstrated ability to learn new technologies quickly
- Clear communication skills to explain technical solutions to customers, sales teams and senior leaders
- University degree or equivalent experience
- Experience designing contact centre solutions on Avaya platforms
- Cisco or Avaya contact centre certifications
- Experience with speech analytics or omnichannel solutions (email, webchat, social media)
Benefits
- Comprehensive total rewards package
- 15% Performance Bonus or Sales Incentive Plan
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension program
- Share purchase program
- Opportunity to give back to communities
- Career growth and learning & development opportunities
- Flexibility to work in-office, virtually or a combination of both
- Disability accommodation during the recruitment process
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Degree requirement
No Education Requirement
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