Senior Program Manager overseeing TELUS' fibre market engagement and ensuring community readiness. Collaborating cross - functionally to drive brand trust and timely market launches.
About the role
- Sr. Program Manager managing the transition from fibre network build to market launch for TELUS in Eastern Canada. Ensuring market readiness and coordinating cross-functional teams for successful activation.
Responsibilities
- Own the Build-to-Market Transition - Serve as the accountable manager for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, community sentiment, and timing in every TELUS fibre build market.
- Govern Market Readiness Standards - Define, maintain, and enforce clear market readiness criteria — including build completion milestones, permitting status, messaging and brand alignment — required to trigger GTM activation across Eastern markets.
- Coordinate Cross-Functional Alignment - Serve as the primary interlock between Construction, Network, Supply Ops, GTM, and I&R regional teams. Align all parties around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and commercial outcomes.
- Translate Build Progress into Market Activation Plans - Convert real-time build milestones into targeted, market-ready activation briefs for each community.
- Drive Eastern Community Pipeline Readiness - Lead planning and sequencing for Eastern Canada's next communities, including RFE (Ready for Engagement) timing, ensuring GTM and I&R teams are engaged early and aligned on launch windows as the East pipeline scales.
- Safeguard Community Sentiment and Brand Trust - Develop and govern consistent branding, messaging, and scripting for TELUS' fibre co-investment entities in Eastern markets.
- Proactively Identify and Mitigate Launch Risks - Anticipate and address risks across construction delays, community issues, competitive response, and customer experience gaps before they impact brand reputation or revenue.
- Drive Governance and Continuous Improvement - Support regular governance reporting, ELT updates, and program performance reviews. Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine the Build-to-Market playbook.
Requirements
- Bachelor's degree in Business, Marketing, Engineering, Planning, or a related field (or equivalent experience)
- 5+ years of experience in program/project management, Go-To-Market execution, community engagement, or telecom/fibre infrastructure programs
- Demonstrated experience in collaborating with cross-functional teams and managing complex, multi-market programs simultaneously
- Strong commercial acumen with experience translating operational milestones into market activation plans
- Proven ability to manage multiple priorities and deliver results under tight timelines in a fast-paced environment
- Strong knowledge of telecom infrastructure, construction milestones, and/or supply operations is a strong asset
- Excellent communication, stakeholder management, and relationship-building skills
- Proficiency with reporting tools, dashboards, and program management platforms
- Bilingual (French/English) is an asset, particularly for Quebec market engagement
Benefits
- Competitive compensation, performance bonus, and comprehensive benefits package
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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