TPM Maintenance Operator maintaining and troubleshooting automotive production machinery for Schaeffler Canada. Operating machines, performing preventive maintenance, cleaning, inspections, and 5S activities in Stratford.
About the role
- Senior Technical Product Manager at TELUS driving sales technology transformation with conversational intelligence. Leading strategy and adoption of innovative sales coaching and performance-enhancing platforms.
Responsibilities
- Own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB
- Lead the roadmap and governance for our telephony platforms
- Define the strategy and vision for how we use call coaching and conversational intelligence
- Partner with sales leadership to identify high-impact use cases and translate them into product requirements
- Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue
- Drive adoption and enablement by leading the development of training resources
- Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs
- Create and present business cases to secure funding and leadership alignment for your roadmap priorities
Requirements
- 5+ years of product strategy, product management, or product operations experience
- 2+ years of hands-on experience with at least ONE telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR ONE conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud)
- Direct experience working with sales teams
- Understanding of AI and generative AI fundamentals
- Proven track record of leading adoption and change management for enterprise tools
- Strong strategic communication and influence skills
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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