Technical Support Specialist at ABB, providing technical assistance to customers and ensuring satisfaction by executing support work. Involves teamwork and technical problem solving.
About the role
- IT Service Desk Support Analyst providing first level IT support for TELUS Agriculture. Monitoring systems and managing support tickets while collaborating with customers.
Responsibilities
- Provide 1st Level Support and monitoring to IT systems and integration solutions
- Report into the Support Team Leader
- Work closely with customers, building a good working relationship
- Create, manage, and resolve support tickets raised against technical issues within agreed time limits
- Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
- Basic troubleshooting of problems with hosted applications/services and client applications
- Support the roll-out of new applications/customers
Requirements
- Recent graduate or some previous 1st level experience
- BS Engineering/Computer Science or equivalent experience required
- Be highly self-motivated and proactive
- Have strong communication and documentation skills (written and oral)
- Excellent customer service skills and a desire to help people
- Have a good working knowledge of MS Windows and Unix/Linux OS
- Have a working knowledge of XML concepts
- Have an understanding of relational databases and SQL Queries
- Demonstrate an analytical approach to troubleshooting
- Possess a team player attitude and excellent interpersonal skills
- Although not required, any knowledge or experience in the following will be highly regarded: XSLT/XPATH
- Previous experience in IT support
- MySQL
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Technical Support Analyst working with unions on software issues and solutions. Managing technical support tickets and client relationships to ensure effective use of software.
Client Support Representative II at Custom Health providing technical support for healthcare applications. Supporting users and troubleshooting issues through phone and email communication while living in Ontario.
Workday Technical Analyst configuring Workday for Modaxo's global platform. Supporting integration, reporting, security, and release management with a focus on continuous improvement.
Senior Technical Support Analyst providing expert - level support for ERP solutions at Jesta I.S. Resolving complex issues and leading continuous improvement while mentoring team members.
Technical Support Specialist providing remote technical assistance to clients. Resolving technical issues and supporting healthcare technology for improved patient care.
Senior Technical Support Advocate providing expert guidance on products and customer support. Collaborating with internal stakeholders to ensure user satisfaction and technical issue resolution.
Join Safe Software as an FME Technical Support Specialist providing assistance and training for data integration solutions. Collaborate with teams to enhance customer knowledge and resolve technical issues.
Technical Support Specialist providing technical support for corporate users, responsible for managing various software and hardware systems. The role requires being in office three days a week and administering Google Workspace.
L2 - MSP Support Engineer specializing in service delivery for managed services consulting environment. Responsible for troubleshooting Microsoft 365 and Azure issues for remote clients.