L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
About the role
- IT Service Desk Support Analyst providing first level IT support for TELUS Agriculture. Monitoring systems and managing support tickets while collaborating with customers.
Responsibilities
- Provide 1st Level Support and monitoring to IT systems and integration solutions
- Report into the Support Team Leader
- Work closely with customers, building a good working relationship
- Create, manage, and resolve support tickets raised against technical issues within agreed time limits
- Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
- Basic troubleshooting of problems with hosted applications/services and client applications
- Support the roll-out of new applications/customers
Requirements
- Recent graduate or some previous 1st level experience
- BS Engineering/Computer Science or equivalent experience required
- Be highly self-motivated and proactive
- Have strong communication and documentation skills (written and oral)
- Excellent customer service skills and a desire to help people
- Have a good working knowledge of MS Windows and Unix/Linux OS
- Have a working knowledge of XML concepts
- Have an understanding of relational databases and SQL Queries
- Demonstrate an analytical approach to troubleshooting
- Possess a team player attitude and excellent interpersonal skills
- Although not required, any knowledge or experience in the following will be highly regarded: XSLT/XPATH
- Previous experience in IT support
- MySQL
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.
Customer Success Associate supporting Wordly’s real - time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
Systems Integration Support Technician integrating 1VALET smart - building IoT technology. Supporting security contractors with programming, commissioning, troubleshooting, and client - site deployments.
Technical Analyst supporting Windows server builds, migrations, application mapping, and infrastructure documentation. Coordinating projects with Project Services and Operations teams at an IT services company.
Technical Systems Analyst troubleshooting and enhancing core business systems at Manion, a Canadian benefits administration firm. Bridging business requirements, Oracle SQL development, system implementations, and stakeholder decisions.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.