Sr QA Analyst managing quality assurance and ongoing support for SaaS solutions at TELUS Health. Collaborating with cross-functional teams to deliver service excellence to large public sector clients.
Responsibilities
Execute testing strategies, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution
Develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions
Continue to support the integrated administration solution delivered at go live as you transition to our Ongoing Services team in a client-facing role responsible to support our enterprise SaaS solutions
Work closely with our client leads to proactively ensure we deliver quality service and optimal solutions to support our client’s business operations needs
Requirements
A degree in administration, computer science, actuarial mathematics, business analysis, or a related field
5+ years of experience in software quality assurance including 2 years in a senior role
Ability to understand client needs and requirements from a quality assurance, testing, and ongoing services perspective, ensuring solutions align with external customer expectations.
Ability to balance multiple priorities while maintaining strong collaborative relationships with stakeholders, developers, and business teams.
Excellent communication skills in English (oral and written) with external clients and internal team members at all levels
Proficiency in current computer technologies
Experience in using Excel and the Microsoft Office suite
Benefits
100% work from home arrangement with travel requirements for essential meetings in the USA
Long-term work with cutting-edge technology solutions and extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
Comprehensive customizable benefits package to suit your unique needs and lifestyle
Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
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