Customer Retention Specialist maintaining and developing client relationships. Involves demonstrating the value of Complyworks solutions while ensuring high customer satisfaction.
About the role
- Customer Retention Specialist managing customer retention strategies and assisting with bookings in the travel industry. Delivering empathetic support, upselling, and ensuring compliance with company policies.
Responsibilities
- Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures
- Work collaboratively to deliver alternatives while upholding brand integrity
- Lead de-escalation during emotionally heightened conversations
- Perform revenue retention tasks for denied product requests
- Ensure all booking retention activities comply with company policies
- Cross-sell and upsell across TTC Touring Brands to save affected bookings
- Provide tailored rebooking solutions
- Follow up on all non-paid and partially paid bookings impacted by withdrawn or denied departures
- Maintain strong customer and trade partner relationships
- Function as the main point of contact for Travel agents and customers
- Provide clear, empathetic, and sales-focused solutions
- Address customer concerns swiftly and effectively
- Support trade partners by equipping them with tools, information, and resources needed to close bookings
- Excel skills to manage retention reports, cost analysis, and cancellation tracking
Requirements
- Experience in customer retention, inbound/outbound sales, customer service, or complaints handling (preferred)
- Strong background in de-escalation and managing high sensitivity customer issues
- Sales experience (preferred)
- TTC or travel contact center experience is highly regarded.
Benefits
- Flexibility with shift work, including evenings, weekends, and public holidays
- Work from home options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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Customer Retention Specialist executing retention strategies at The Travel Corporation. Acting as a subject matter expert, supporting customers through cancellations and complex changes.
Customer Retention Specialist working with The Travel Corporation to enhance guest loyalty and satisfaction. Managing bookings and promoting cross - brand opportunities for an exceptional customer experience.
Customer Retention Specialist at The Travel Corporation handling guest bookings, cancellations, and providing empathetic support. Collaborating with trade partners to deliver retention strategies and promote customer loyalty.