Telephony Engineer managing Five9 Contact Center solutions. Designing and optimizing telephony infrastructure for healthcare organizations with a focus on exceptional customer experience.
About the role
- Junior AI Software Engineer developing AI solutions and integrating AI capabilities across portfolio businesses. Collaborating with business teams to enhance product features and operational efficiency.
Responsibilities
- Evaluate AI opportunities and technical feasibility across diverse product stacks and business units
- Embed with business teams to map workflows, identify pain points, and prototype AI-powered solutions
- Build and iterate on features using LLMs, embeddings, APIs, RAG architectures, and agentic workflows
- Own delivery from prototype through production deployment and user adoption
- Assist with prompt engineering, retrieval pipeline design, and iterative refinement of AI systems
- Integrate AI capabilities with CRMs, ERPs, and legacy systems via APIs, webhooks, or custom connectors
- Build internal tooling to accelerate AI-assisted development and adoption across portfolio companies
- Support evaluations to track quality, performance, latency, and cost of AI systems
Requirements
- 0–5 years of software engineering or development experience (internships and meaningful personal projects count)
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Strong programming skills in Python, TypeScript, Java, .NET, or similar languages
- Familiarity with APIs, databases, web technologies, and SDLC fundamentals
- Full-stack mindset with eagerness to work across frontend, backend, and integrations
- Comfortable using or learning AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude)
- Strong communication skills and comfort working with both technical teams and business stakeholders
- High ownership, bias to action, and ability to thrive in ambiguous, fast-moving environments.
Benefits
- Guaranteed bonus
- Flexible work arrangements
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