Remote outbound representative promoting products and qualifying leads for MCI. Maintaining customer records and meeting call and conversion targets from home.
About the role
- Remote call center representative handling inbound customer service, technical support, and sales interactions. Supporting MCI’s business process outsourcing and customer experience solutions.
Responsibilities
- Handle inbound customer service, help desk, and back-office processing interactions
- Support customer service, technical support, and customer sales interactions
- Interact with hundreds of customers each week across the country
- Listen to customers, understand their needs, and resolve customer issues
- Use systems and technology to complete account management tasks
- Recognize sales opportunities and use sales skills to upgrade products and services
- Explain and position products and processes for customers
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first-call resolution through problem solving and effective call handling
- Represent recognizable brands professionally while delivering a best-in-class customer experience
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
- Basic understanding of the Windows operating system
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer-service oriented, empathetic, responsive, patient, and conscientious
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team members and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Must complete a full application, screening questions, and a brief pre-employment test
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and internal promotion opportunities
- Paid training
- Team-oriented, collaborative work environment
- Casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote sales agent promoting MCI’s outsourced contact - center and business services. Handling customer calls, recommending solutions, closing sales, and meeting performance targets.
Remote call center representative handling customer inquiries, technical troubleshooting, and sales for MCI. Supporting outsourced CX, contact center, and IT services.
Remote inbound call representative supporting customers for MCI’s BPO and CX services. Handling inquiries, documenting interactions, and escalating complex issues.
Remote call center agent supporting customers by phone, email, and chat. MCI delivers business process outsourcing and customer experience technology services.
Remote call centre representative handling customer calls for MCI, a customer experience and business process outsourcing provider. Resolving concerns, recording interactions, and meeting service goals.
Inbound call representative supporting customers for MCI’s remote CX and BPO services. Handling inquiries, documenting interactions, and escalating complex issues from home.
Remote call center agent supporting customers by phone, email, and chat. Providing service for MCI’s technology - enabled CX and BPO operations.
Outbound call representative promoting products and qualifying leads for MCI, a tech - enabled BPO and customer - experience provider. Remote, provincewide work - from - home role in Canada.
Remote call center representative supporting customers through inbound calls for MCI’s BPO and CX services. Handling inquiries, documenting interactions, and escalating complex issues.