Remote customer service agent supporting customers for MCI’s business - process outsourcing and CX services. Handling inquiries, complaints, records, and performance metrics across phone, email, and chat.
About the role
- Remote customer service representative handling inbound support, sales, and technical issues for MCI’s outsourced CX and BPO services. Resolving customer concerns and managing accounts.
Responsibilities
- Handle inbound customer service, help desk, and back-office processing interactions
- Support customer service, technical support, and customer sales interactions
- Interact with hundreds of customers each week across the country
- Resolve customer issues and troubleshoot basic technical problems
- Build strong customer relationships while representing recognizable brands
- Use systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products and services
- Explain and position products and processes for customers
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first-call resolution through effective problem solving and call handling
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service orientation (empathetic, responsive, patient, and conscientious)
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team members and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening; this does not apply in Canada
- Must complete a full application, including screening questions and a brief pre-employment test
Benefits
- Paid time off (PTO)
- Paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and internal promotion opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote inbound customer service representative answering Canadian customer calls for MCI, a business process outsourcing and customer experience provider. Resolving inquiries, documenting interactions, and escalating complex issues.
Bilingual customer service representative handling Canadian inquiries, billing issues, and disability claims. Recruit Action provides personalized recruitment services through quality support.
Remote customer service representative handling inbound support, technical troubleshooting, and sales interactions for MCI’s outsourced contact center and business services clients. Provincewide Manitoba role.
Remote customer service representative handling support, troubleshooting, and sales interactions for MCI’s outsourced CX, BPO, and IT services. Resolving customer issues and managing accounts.
Remote customer service representative handling customer service, technical support, and sales interactions. Supporting MCI’s business process outsourcing and contact center services for diverse clients.
Représentant bilingue répondant aux demandes de clients concernant produits, services, facturation et réclamations. Résolution des plaintes et suivi des dossiers en télétravail partout au Canada.
Remote customer service representative handling inbound support, troubleshooting, sales, and account management. Supporting MCI’s business - process outsourcing and customer - experience services.
Remote customer service agent resolving customer issues and supporting sales interactions. Serving MCI, a business - process outsourcing and technology - services provider.
Senior Associate developing client business and recruiting administrative and customer support talent for Robert Half. Managing engagements, candidate guidance, and local networking in Toronto.