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Senior Engineering Technical Program Manager – Internal Platform Infrastructure
Posted 2 months ago
About the role
- Technical Program Manager leading Internal Platform Infrastructure for Thumbtack's operational teams. Collaborating with engineering and business stakeholders to drive AI-forward technology delivery.
Responsibilities
- Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization.
- Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions.
- Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations.
- Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
- Drive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption tracking.
- Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrations.
- Lead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact results.
Requirements
- 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
- Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflows.
- Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling.
- Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management.
- Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully.
- Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs.
- Excellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environments.
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