Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
About the role
- MomentMaker® connecting customers to assistance via phone, email, or chat in bilingual English and French at TLS team. Listening with empathy and providing solutions while assisting clients.
Responsibilities
- Connect with customers via phone, email, or chat
- Schedule appointments and share helpful information
- Listen with empathy and find the best solutions
- Record accurate details and follow brand guidelines
- Partner with your team to create a positive experience for every interaction
Requirements
- Must be able to speak, read, write in both English and French
- Strong communication skills written and verbal
- Comfort using technology and learning new systems
- The ability to stay calm and organized in a fast-paced environment
- Availability for evening and weekend shifts
- Experience in customer service is an asset — but a genuine desire to care for others is what really counts.
Benefits
- A team built on trust, respect, and genuine care
- A space where your ideas matter, and we encourage feedback
- Opportunities to grow your personal and professional skills.
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