Senior Platform Engineer building scalable backend and cloud infrastructure for ExaCare’s AI - powered post - acute care platform. Improving reliability, developer velocity, and healthcare admission workflows.
About the role
- Platform Engineer improving software delivery performance and availability by driving DevOps culture at Top Hat. Join a remote-first team helping product teams manage and achieve SLOs.
Responsibilities
- Build and operate platform-level shared services and capabilities, such as continuous integration, continuous deployment, infrastructure automation, and monitoring.
- Extend our reusable service template and its associated CI/CD tooling.
- Lead efforts to further mature our cloud infrastructure and platform offering as our business grows.
- Build and extend our production observability, helping teams manage and achieve SLOs.
- Scale continuous deployment practices across the engineering department, equipping teams to ship software reliably and frequently with minimal friction.
- Provide reusable patterns and guidance to enable DevOps practices (end-to-end production ownership within each cross-functional team). This means working with tools and infrastructure in addition to shaping processes and practices.
- Coach product teams on operational ownership and teach blame-free root cause analysis for incidents that impact customers or delivery performance.
- Mentor and support platform team members as they acclimate to the domain. You will also help new and junior developers learn how we work; day-to-day routines, best practices, and patterns while providing both positive and constructive feedback tactfully.
- Participate in team on-call practices and support rotations.
Requirements
- An advocate for DevOps practices and principles. We have the buy-in and now it’s about continuing the execution of the vision.
- Experienced in cloud infrastructure and tooling (AWS, Terraform), with the ability to design and operate services in the cloud.
- Knowledgeable in CI/CD tooling (GitHub Actions), with experience maintaining large multi-stage pipelines.
- Hands-on with infrastructure as code (Terraform), Docker, and observability tooling (Honeycomb).
- Proficient in at least one software development language. While your skills are transferable, familiarity with Python, used for most of our platform work, will give you a strong head start.
- A collaborative team player who can also independently drive mostly self-contained projects when required.
Benefits
- A noble mission that creates meaningful, fulfilling work
- A team that cares deeply for customers and for each other
- Flexible, remote first work environment
- Professional learning and development for all role levels
- An awesome and welcoming Toronto HQ
- Competitive health benefits that start on day one
- A management team focused on performance, growth, engagement and connection
- Our winning strategy and market potential
- Innovative PTO policy with lots of time and space for self-care
- Passionate customers that believe in us—and what we do
- A chance to work with new tech like generative AI—and see the customer impact
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