About the role

Remote Site Service Supervisor providing support and leadership for remote and resident teams in Timmins, ON. Engaging with customers to ensure high service levels and compliance with safety policies.

Responsibilities

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
Ensure all employees comply with established customer safety rules
Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
Create quotes and review and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions
Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets and preparation for capital expenditures
Maintain maintenance on the fleet of field service trucks
Manage employees at the remote site location
Work with a sense of urgency and foster team efforts to encourage growth

Post-secondary education or demonstrated Caterpillar parts and service experience
Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
Valid Driver's License

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada