Senior Field Service Supervisor leading field service team to ensure effective service delivery and customer satisfaction. Overseeing operations from Orillia, Ontario with focus on smart energy solutions.
About the role
- Remote Site Service Supervisor providing support and leadership for remote and resident teams in Timmins, ON. Engaging with customers to ensure high service levels and compliance with safety policies.
Responsibilities
- Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Ensure all employees comply with established customer safety rules
- Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions
- Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets and preparation for capital expenditures
- Maintain maintenance on the fleet of field service trucks
- Manage employees at the remote site location
- Work with a sense of urgency and foster team efforts to encourage growth
Requirements
- Post-secondary education or demonstrated Caterpillar parts and service experience
- Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
- Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
- Valid Driver's License
Benefits
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
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