Partner Support Coordinator at Trupanion delivering real - time support to veterinary partners via phone, email, and chat. Requires bilingual skills and experience in high - volume contact environments.
About the role
- Bilingual Group Coordinator responsible for responding to travel agent inquiries and reservations. Working at HIS Canada, a travel company, to meet sales targets and provide customer service.
Responsibilities
- Répondre aux appels et aux courriels de manière opportune, courtoise et professionnelle.
- Fournir un excellent service à la clientèle
- Mettre en œuvre des compétences de vente active pour conclure une vente
- Traiter les réservations avec précision et minutie
- Atteindre constamment les objectifs de performance individuelle
- Vendre des forfaits multi-destinations complets de produits "à la carte".
- Assurer le suivi des dossiers et des paiements auprès des fournisseurs et des agents de voyage.
Requirements
- Excellentes compétences en communication, en français et en anglais
- Diplôme d'une école de voyage/tourisme ou expérience équivalente dans l'industrie du voyage.
- Passion pour la vente et désir de toujours se surpasser
- Excellentes compétences en matière de service à la clientèle et de relations interpersonnelles
- Professionnalisme et patience
- Esprit d'équipe mais capable de travailler de manière autonome
- Capacité à travailler sous pression et à respecter les délais
- Connaissance de l'industrie du voyage
- Connaissances informatiques - Microsoft Office Word et Excel
- Capacité d'apprendre de nouveaux logiciels
- Connaissance de Sabre (un atout)
Benefits
- Salaire compétitif
- 2 semaines de vacances
- Assurance médicale et dentaire
- 9 jours de congés payés additionnels : 1 jour d’anniversaire, 5 jours de congé maladie, 2 jours personnels et 1 jour de bénévolat.
- Programme de contribution de l'employeur au REER
- Excellents avantages voyages pour vous, vos amis et votre famille
- Programme d’aide aux employés (PAE) pour vous et les membres de votre famille
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