Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Senior Partner Success Manager growing reseller revenue for Trulioo’s digital identity verification platform. Managing enablement, co-selling, expansion, QBRs, and API alignment across North America.
Responsibilities
- Own the partner relationship end to end as the dedicated account manager and single point of contact for active reseller partners
- Own a year-over-year revenue growth target across the partner portfolio
- Build, review, and progress partner Trulioo pipelines; inspect deals, remove blockers, and maintain forecast accountability
- Deliver partner sales onboarding and ongoing enablement for KYC, KYB, and AML solutions
- Co-sell with partner representatives to position Trulioo, advance opportunities, and close deals
- Identify and drive upsell opportunities into partners’ existing customer base
- Lead recurring and executive QBRs and business reviews
- Partner with Technical Account Management to maintain healthy, current API integrations and resolve technical friction
- Map partner businesses to identify new use cases, product fits, and expansion paths
- Represent partner needs and market feedback to Product, Marketing, and GTM teams
- Leverage AI and emerging technologies to improve productivity and decision-making
Requirements
- 7+ years of experience in partner success, channel account management, strategic account management, or partner/channel sales
- Experience ideally within fintech, SaaS, identity, fraud, or compliance solutions
- Demonstrated track record of growing a partner or account portfolio and hitting revenue growth or expansion targets
- Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base
- Experience managing relationships involving technical, API-driven products
- Ability to partner with technical teams and translate between commercial and technical stakeholders
- Strong consultative relationship-building skills at practitioner and executive levels
- Excellent communication and presentation skills
- Cross-functional collaboration skills
- Proficiency with CRM and partner/customer management tools, such as Salesforce and PRM platforms
- Ability to operate independently in a remote, fast-moving environment across North American time zones
- Bachelor's degree or equivalent practical experience is listed as a nice-to-have
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Retirement plans with company match
- Paid time off
- Parental leave
- Annual education & training stipend equivalent to $1,000 in local currency
- Flexible hybrid working environment
- Weekly lunches
- Quality coffee
- Regular social events
- Parent rooms at many locations
- On-site gyms at many locations
- Comfortable lounges at many locations
- Adaptable workstations
- Wellness workshops and events
- Complimentary Headspace subscription
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.
Client Success Manager supporting Canadian automotive dealerships with campaign execution, performance analysis, and product adoption. Building relationships, improving ROI, and identifying growth opportunities for Vicimus clients.
Scaled Customer Success Manager driving adoption, retention, and renewals for Dropbox’s cloud collaboration customers. Using customer signals, campaigns, and cross - functional programs across Canadian mid - market and small - business accounts.
Customer Success Specialist helping Krux customers adopt SaaS solutions through onboarding, training, implementation, and support. Serving Calgary - based mining technology clients in a hybrid role.
Enterprise Customer Success Manager driving onboarding, adoption, retention, and expansion for Spellbook’s AI contract copilot. Managing complex legal - sector accounts and executive stakeholder relationships.
Customer Success Manager leading Enterprise CSMs at Spellbook, an AI copilot for transactional lawyers. Driving onboarding, adoption, renewals, forecasting, and team growth.