Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Senior Partner Success Manager growing reseller revenue for Trulioo’s digital identity verification platform. Managing pipelines, enablement, co-selling, upselling, and API alignment across North America.
Responsibilities
- Own the partner relationship end to end as dedicated account manager and single point of contact for active reseller partners
- Manage commercial, technical, and executive relationships across a portfolio of reseller partners
- Own a year-over-year net-new revenue growth target and drive partner revenue expansion
- Build, review, and progress partner pipelines; inspect deals, remove blockers, and maintain forecast accountability
- Deliver partner sales onboarding and ongoing enablement for Trulioo KYC, KYB, and AML solutions
- Co-sell with partner representatives in front of prospects and customers to advance and close deals
- Identify and drive upsell opportunities into partners’ existing customer base
- Lead recurring and executive QBRs and business reviews
- Partner with Technical Account Management to keep API integrations current, healthy, and aligned with Trulioo capabilities
- Identify new use cases, product fits, and expansion paths within each partner
- Represent partner needs and market feedback to Product, Marketing, and GTM teams
- Leverage AI and emerging technologies to improve productivity, decision-making, and work processes
Requirements
- 7+ years of experience in partner success, channel account management, strategic account management, or partner/channel sales
- Experience ideally within fintech, SaaS, identity, fraud, or compliance solutions
- Demonstrated track record of growing a partner or account portfolio and achieving revenue growth or expansion targets
- Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing customer base
- Experience managing technical, API-driven products
- Ability to partner with technical teams and translate between commercial and technical stakeholders
- Strong consultative relationship-building skills at practitioner and executive levels
- Excellent communication and presentation skills
- Cross-functional collaboration skills
- Proficiency with CRM and partner/customer management tools, such as Salesforce and PRM platforms
- Ability to operate independently in a remote, fast-moving environment across North American time zones
- Bachelor's degree or equivalent practical experience listed as nice to have, not required
- Legal eligibility to work in Canada or the United States
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Retirement plans with company match
- Paid time off
- Parental leave
- Annual education & training stipend equivalent to $1,000 in local currency
- Flexible hybrid working environment
- Weekly lunches
- Quality coffee
- Regular social events
- Parent rooms at many locations
- On-site gyms at many locations
- Comfortable lounges at many locations
- Adaptable workstations
- Wellness workshops and events
- Complimentary Headspace subscription
- Employee Resource Groups
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