Student Programs Coordinator coordinating recruitment, onboarding, and talent programs at Canadian law firm McCarthy Tétrault. Supporting bilingual Professional Resources operations in Montreal’s hybrid office.
About the role
- Student Record & Open Studies Coordinator supporting University of Alberta students with registration, records, fees, and Open Studies services. Ensuring accurate processing and policy-based student support.
Responsibilities
- Support registration across undergraduate and continuing education, with lateral support for graduate studies by request
- Process individual student registration transactions and mass processing
- Assess how registration affects academic status and fee assessment
- Provide expertise in tuition and fee assessment across all careers
- Support the Faculty of Open Studies and provide direct student support
- Approve withdrawals, review deferred exams, approve grade changes, and inform students of University policies and procedures
- Support faculties, departments, and Registrar's Office units on registration, student academic records, and fees policy and procedures
- Activate and inactivate student programs, correct records, and review database conditions requiring resolution
- Respond to inquiries, participate in monitoring, and help ensure guarantee commitments are met
- Build positive relationships within the University and Office of the Registrar
- Contribute to process continuity and continuous improvement
Requirements
- A minimum of a two-year diploma is required; a university degree is preferred
- 2 years of office-related experience with knowledge of University policies and procedures
- Familiarity with Campus Solutions and University policies required
- Logical and analytical mind with an aptitude for problem solving and troubleshooting
- Experience working in a team environment
- Strong customer service skills
- High attention to detail and analytical skills
- Ability to problem-solve and handle multiple tasks in a strict policy environment
- Experience within the areas of records, registration and fees is an asset
- Resume and cover letter required
Benefits
- Comprehensive benefits package
- Position subject to applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
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