About the role

Senior Customer Success Engineer supporting customer outcomes across the Veeam Data Platform. Leading onboarding, optimization, and addressing customer churn risks.

Responsibilities

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

Paid vacation starting at 15 days per year and increasing to 20 or 25 days based on tenure, with 4 additional global VeeaMe Days and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave that includes 3 weeks for all parents and 12 weeks for birthing parents
Medical, dental, and vision coverage from day one
Mental health support, therapy sessions, and digital wellness tools
RRSP retirement plan with matching contributions
Fertility support, plus 24 paid volunteer hours through Veeam Cares
AirVet: 24/7 virtual veterinary care at no cost
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning