About the role

Business Systems Analyst at Veeva Systems improving training processes and technologies. Collaborating with global business teams to define requirements and execute solutions.

Responsibilities

Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc
Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team
Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail
Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate)
Provide technical and functional expertise across learning management systems. Serve as SME across various application platforms
Collaborate with cross-functional teams to identify system and process improvements
Lead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirements
Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues
Document all changes to applications per internal controls
Develop and maintain technical documentation, release notes and conduct end-user training

Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
3+ years application requirements gathering and design
Administration experience with Veeva Training and/or Veeva QualityDocs
Understanding of various training delivery methods and formats
Strong Business Analysis and Project Management skills
Prior experience in release management is desirable
High proficiency in verbal and written communication. Solid presentation skills are desired
Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently
Versatility, flexibility, and a willingness to work within constantly changing priorities
Commitment to excellence in delivery of customer service
Comfortable in working with personnel at all levels of the organization